Privacy Policy

1. Information We Collect

We collect information you provide when creating an account (name, email, password) and payment information processed by our payment provider, Stripe. We also collect usage data such as tool usage, browser type, and IP address for analytics and security purposes.

2. File Processing

Files you upload are processed on encrypted servers and automatically and permanently deleted after 2 hours. We do not read, analyze, or share the content of your files. Our employees cannot access your uploaded files.

3. How We Use Your Information

• To provide and improve the Service
• To process payments and manage subscriptions
• To send transactional emails (receipts, account notifications)
• To prevent fraud and ensure security
• To respond to support requests

4. Data Sharing

We do not sell your personal data. We share data only with service providers necessary to operate the Service (Stripe for payments, AWS for infrastructure) under strict data processing agreements.

5. Cookies

We use essential cookies for authentication and session management, and optional analytics cookies. See our Cookie Policy for details.

6. Your Rights

You have the right to access, correct, export, or delete your personal data at any time. Contact us at legal@pdfcraft.online to exercise these rights.

7. Data Retention

Account data is retained while your account is active. You may request deletion at any time. Uploaded files are always deleted within 2 hours. Billing records are retained for 7 years as required by law.

8. Contact

For privacy inquiries, contact our Data Protection team at legal@pdfcraft.online.